Property Management Assistant
RemotePhilippines
Job Summary
Answer incoming calls and manage day-to-day tenant communications, ensuring prompt, professional responses to inquiries, concerns, and service requests. Prepare and issue tenant notices accurately, draft lease agreements with attention to detail, and coordinate maintenance requests by communicating between tenants and vendors. Utilize AppFolio for tracking tenant records, updating property data, and maintaining organized digital files. Assist with payment tracking, rent entries, and general administrative tasks tied to day-to-day property operations. This remote position offers competitive salary and opportunities to shape the HR function of a rapidly growing BPO.
Required Qualifications
- Minimum 6 months to 2 years of experience in property management or a related real estate administrative role
- Working knowledge of AppFolio or similar property management software
- Ability to navigate tenant records, leases, and maintenance workflows
- Strong verbal and written communication skills
- Ability to manage tenant interactions professionally and clearly
- Experience drafting leases or handling property documentation
- High attention to detail and organizational precision
- Comfortable handling rent entries, payment tracking, reconciliations, data entry, and maintaining accurate financial records within property management systems
- Strong organizational skills
- Responsiveness
- Ability to manage multiple property-related tasks in a structured, deadline-driven environment
- Ability to answer incoming calls
- Ability to manage day-to-day tenant communications
- Ability to ensure prompt, professional responses to inquiries, concerns, & service requests
- Ability to prepare and issue tenant notices accurately and on time
- Ability to ensure documentation is properly recorded and aligned with property management processes
- Ability to draft lease agreements and related documents with accuracy
- Ability to ensure terms are clearly reflected and properly formatted for review and execution
- Ability to coordinate maintenance requests by communicating between tenants and vendors
- Ability to track progress of maintenance work
- Ability to confirm completion of maintenance work
- Ability to utilize AppFolio for tracking tenant records
- Ability to update property data in AppFolio
- Ability to manage communications in AppFolio
- Ability to maintain organized digital files
- Ability to assist with payment tracking
- Ability to update financial records
- Ability to perform general administrative tasks tied to day-to-day property operations
- Remote work capability
Desired Qualifications
- Industry experience in property management
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