Property Claims Specialist Field II
$98,568–$120,473 year
On-siteRancho Cucamonga, California, United States
Job Summary
Investigate and resolve moderate complexity homeowner property claims by conducting field inspections at least 50% of work time, documenting damages with photographs and measurements, and writing repair estimates. Handle virtual claims using advanced video technology to collaborate with vendors and identify damage remotely. Compare gathered facts against policies to determine coverage, establish reserves within prescribed limits, and negotiate settlements. Communicate effectively with insureds and representatives via phone, email, and text to ensure customer satisfaction while managing workloads and seasonal volume changes. Direct and monitor files handled by independent adjusters as needed.
Required Qualifications
- Valid driver's license
- Ability to obtain state specific property claims licensing
- Must successfully participate and complete formal property claims training program
- Ability to lift and carry up to 50 pounds
- Ability to work flexible work shifts
- Willingness to work overtime
- Ability to drive to and from multiple locations
- Ability to work outside of normal business hours
Desired Qualifications
- Bachelor's degree preferred
- Equivalent combination of education and experience
- Prior experience using estimating software like Xactimate
- Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation
- Known for clear and professional communication, both written and verbal
- Bilingual
- Prior military experience
- 3-5+ years equivalent industry experience
- Ability to work independently with limited or no supervision
- Passion for outstanding customer service
- Ability to make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment
- Ability to negotiate
- Comfortable with and adaptable to new technology and business tools
- Ability to seamlessly transition between various methods of inspection, including physical, video, or photo
- Ability to climb ladders to inspect roofing or attic space
- Ability to inspect crawl spaces
- Strong organizational, time management, and prioritization skills
- Ability to handle varying workloads due to seasonal volume changes and catastrophes
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