Property Claims Adjuster II (South Central PA - WFH)
$62,500–$115,500 year
On-siteYork, England, United Kingdom or Pennsylvania, United States
Job Summary
Investigate and resolve moderate to severe property damage claims by phone and face-to-face, determining proper policy coverages and adjusting reserves according to company practices. Conduct onsite and virtual inspections, including climbing ladders to assess rooftops up to an 8/12 pitch, while making decisions within delegated authority with little to no oversight. Handle claims start to finish, submit severe incident and reinsurance reports, and partner with the Special Investigations Unit to identify fraud and subrogation opportunities. Work remotely with day travel to policy locations in South Central PA, adhering to irregular hours and potential overnight requirements for catastrophe duty.
Required Qualifications
- 3-5 years of insurance field/property claims handling or adjusting experience
- Solid experience/proficiency with Xactimate
- Solid experience writing own estimates and handling claims start to finish
- Construction background/experience - Residential, Roofing, Remodeling, Water mitigation, etc
- Strong customer service competency
- Strong written & verbal communication skills
- Undergraduate degree or equivalent experience
- State licensing where required
- Successful completion of required applicable claims certification or training classes
- Must be able to safely access and inspect rooftops using a ladder
- Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12
- Must have a valid driver's license with satisfactory driving record in accordance with Nationwide standards
- Must be willing to work catastrophes (CAT)
- Must be available to work irregular hours and to travel with possible overnight requirements
- Must be available for weekend shifts
- Must be able to lift 50 lbs
Desired Qualifications
- Experience in a customer service environment, including flexible work schedules and extended work hours preferred
- Obtain Xactimate Level 1 certification within a year of start date
- Obtain Xactimate Level 2 certification within two years of employment
- Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims
- Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience
- Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions
- Ability to establish repair requirements and cost estimates for property losses
- Ability to evaluate and successfully advise on property claims
- Organizational skills to prioritize work
- Able to provide leadership to less experienced claims associates
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