Property Administrator (Real Estate & Customer Experience Coordinator)
$56,160–$76,960 year
On-sitePortland, Oregon, United States
Job Summary
Route and follow up on incoming calls, coordinate customer repair requests with managers and vendors, and monitor online portal tickets through completion. Partner with Leasing, Construction, Customer Account, Essentials, Solar, and Energy teams to coordinate property needs, support payment collections, and update Accounts Receivable reporting databases. Process vendor and customer payments in Accounts Payable platforms with accurate coding, prepare customer documents and communications, and maintain property records in accordance with company policies and legal requirements. This role supports three Real Estate & Customer Experience Managers and one Maintenance Technician across 44 million square feet of industrial properties in the Los Angeles and Orange County markets.
Required Qualifications
- 3+ years of experience in an administrative, customer service, real estate, or related role
- Ability to communicate clearly and professionally with customers, vendors, team members, and internal partners
- Ability to organize concurrent tasks, prioritize deadlines, and provide timely follow-through
- Ability to perform basic calculations and maintain accurate payment, reconciliation, and reporting records
- Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to handle sensitive information and documentation with discretion, confidentiality, and sound judgment
- Valid driver's license and ability to travel to multiple properties
Desired Qualifications
- Experience using Yardi and Salesforce
- Experience with leases, property records, annual reconciliations, and other property management documentation
- Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed
- Exercises sound judgment, creative thinking, and accountability for outcomes
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