Projects and Service Coordinator
$62,400–$66,560 year
On-siteSan Francisco, California, United States
Job Summary
Coordinate project and service operations by handling incoming customer calls for service dispatching, scheduling, and status tracking. Create and dispatch work orders for planned maintenance, complete service agreements, and generate estimates and proposals for internal teams. Administer technician check-in/checkout processes, procure parts, and provide service quotes with supervisor assistance. Schedule monthly maintenance accounts, monitor work order follow-ups, and establish customer satisfaction procedures. Prepare reports in spreadsheets and facilitate communication with project managers, installers, and contract customers.
Required Qualifications
- Minimum 2 years office admin and customer service experience
- High school diploma or GED equivalent
- Exceptional telephone and personal customer service skills
- Excellent Microsoft Outlook, Excel, and Word skills
- Solid organizational skills and the ability to handle multiple projects tasks simultaneously
- Excellent attention to detail
- Strong verbal, written and interpersonal communication skills
- Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
- Shows initiative regularly engages in proactive behavior and looks for opportunities
- Strong ability to facilitate a collaborative working environment for customers and team members
- Ability to lift files, open filing cabinets and bending or standing on a stool as necessary
Desired Qualifications
- At least 1 year experience in service dispatch and customer service
- Associates degree
- Fire and life safety industry knowledge
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