Project Services Specialist
On-siteSurrey, British Columbia, Canada
Job Summary
Act as a senior resource to complete escalated tickets and provide client support while maintaining system documentation for grand scope projects. Create and innovate new technical methods of deploying solutions, ensuring clear documentation and proactive monitoring of devices and users to exceed client expectations. Proactively assist with training of existing and new technicians and on solutions to mentor the team and reduce escalations over time. Sound knowledge in different technologies such as PowerShell and other associated scripting language is required, along with advanced troubleshooting ability and analysis. The role demands a high sense of urgency to adapt to changing environments and deliver a wow experience to end users during each visit.
Required Qualifications
- Minimum 5-years IT help desk/support experience
- Minimum 3-years IT infrastructure projects
- Completion of multiple professionally recognized certifications (PowerShell, Server, Networking, AWS, Azure, SAP, Cloud, Scripting, Office 365, etc.)
- Strong knowledge of RDS Environments; The ability to set up a Microsoft RDS farm
- Strong Firewall configuration experience
- VLAN / QoS experience
- Strong knowledge of MS Office applications; Office 365 support experience
- Advanced trouble shooting ability and analysis
- Ability to take a technical lead with projects
- Strong understanding of virtualization technologies
- Experience managing and supporting 3rd party cloud services
- A valid driver's license
Desired Qualifications
- Desire to help grow and mentor the team
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