Project Manager
On-siteHeredia, Heredia Province, Costa Rica
Job Summary
Lead delivery for an assigned portfolio of customer work, including retainers and smaller projects. Serve as the primary point of contact for clients, managing expectations and maintaining clear, timely communication. Own portfolio governance, delivery quality, scope management, timelines, risk tracking, and client satisfaction. Plan, schedule, and forecast retainer work, including capacity planning, utilization tracking, and delivery roadmaps. Manage retainer financials, including burn tracking, forecasting, invoicing inputs, and identification of risks or constraints. Lead smaller projects and single-consultant engagements, including scope, timeline, stakeholder management, and issue resolution. Partner with Senior Project Managers and Program Managers on complex implementations to manage dependencies, align governance, and support client communication. Coordinate internal resources across multiple workstreams, balancing competing priorities and escalating resourcing constraints when needed. Lead or participate in client and internal governance meetings such as kickoffs, steering committees, and executive reviews. Maintain RAID logs and escalate risks, issues, and dependencies with recommended mitigation plans. Partner with Customer Success and Sales to support account planning, identify opportunities, and align delivery to client outcomes. Produce client-ready and executive-ready reporting, including status updates, KPI reporting, progress summaries, and leadership communications. Improve delivery processes by identifying recurring issues, recommending enhancements, and sharing best practices across the team.
Required Qualifications
- Bachelor's degree in Business Administration, Project Management, Marketing, Information Technology, or a related field
- Minimum 3 years of Project Management experience in a client-facing environment
- Experience managing multiple concurrent projects, retainers, or customer portfolios with competing priorities
- Proven success managing project scope, timelines, budgets, risks, and stakeholder expectations
- Experience working in cross-functional, matrixed organizations and coordinating resources across multiple teams
- Demonstrated experience leading customer-facing governance forums, executive reviews, and status meetings
- Experience with project financial management, including forecasting, budget tracking, utilization management, and resource planning
- Full professional proficiency in English (written and verbal)
Desired Qualifications
- Experience supporting software, SaaS, MarTech, AdTech, CRM, customer experience, or digital transformation initiatives
- PMP, PRINCE2, Agile Project Management, Scrum Master, or equivalent project management certification
- Certification is highly desirable but not required for candidates with strong relevant experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.