Project Manager
$80,000–$115,000 year
On-siteCoppell, Texas, United States
Job Summary
Manage multiple project implementations to successful completion, including call center migrations, AI adoption, and medium-sized point solutions. Conduct project discovery, define objectives and scope, document processes and risks, and oversee development, testing, and implementation. Lead key business and technology initiatives by coordinating project plans, facilitating kick-off meetings, and serving as the single point of contact for stakeholders. Utilize Service Now and other portfolio management tools to report status, manage issues, and maintain detailed documentation while executing Voxai's Project Management Methodology. Develop productive relationships with project owners, business functions, IT, and vendors to deliver mission-critical projects on time.
Required Qualifications
- Bachelor's or Master's degree in a related field or equivalent professional experience
- 6+ years experience in a project leadership role
- Working knowledge of Project Management Methodologies and Application Development Life Cycles
- Working knowledge of call center technologies and telephony
- Working knowledge of at least one functional business area or the consumer finance industry
- Ability to work independently and make sound decisions while meeting time sensitive deadlines
- Strong interpersonal and management skills
- Ability to gain consensus among disparate groups and overseeing project resources both on and off shore
- Excellent verbal and written communication skills
- Successful experience running meetings
- Critical thinking skills that are used to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret a variety of technical instructions
- Proven ability to deliver mission critical projects
- Basic experience with business case preparation and cost benefit analysis
- Basic proficiency with MS Office Suite (Excel, Word, Project, PowerPoint and Visio) and Microsoft SharePoint
- Moderate proficiency with Microsoft Project or other PPM software tool (SNOW)
- Understanding of PMI project methodology
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