Project Manager, US

Own the end-to-end delivery lifecycle for assigned client events, from post-sale handover through go-live, onsite delivery, and post-event closeout. Build and maintain clear project plans, milestones, owners, dependencies, risks, and client-facing status communications. Act as the primary operational point of contact for clients during implementation, guiding them on platform configuration, event setup, data readiness, attendee engagement, matchmaking, content, and activation strategies. Lead regular client project meetings, document decisions, manage follow-up, and communicate progress to both clients and internal stakeholders. Manage scope against the Statement of Work, identify scope creep early, and partner with Commercial and Customer Success teams to document change requests. Coordinate cross-functionally with Customer Success, Solutions, Product, Support, Engineering, Sales, and Finance to deliver successful events. Partner with technical teams to ensure event data, imports, integrations, testing, and platform configuration are completed accurately. Lead project risk management, escalate issues promptly, and drive practical resolution across teams. Conduct quality checks and readiness reviews before launch, ensuring the event experience meets client expectations and Grip delivery standards. Track project time, delivery effort, and key metrics to maintain operational efficiency. Capture learnings from each project to improve delivery processes, templates, and scalable ways of working. This role requires significant travel onsite to client events multiple times per quarter throughout North America and internationally.