Project Manager
Hybrid · Madrid, Madrid, Spain
Job Summary
Lead end-to-end delivery of AI-powered customer service bot solutions within contact center environments, coordinating with cross-functional teams through all project phases from requirements gathering to post-production support. Define project scope, goals, and deliverables while managing timelines, resources, budgets, and risks across multiple projects. Facilitate collaboration between engineering, data science, UX, and operations; ensure compliance with technical and business requirements; monitor KPIs and milestones, including project financials; drive continuous improvement and post-deployment optimization. Requires proven experience managing AI or software development projects with strong understanding of conversational AI, NLP, and contact center technologies. Excellent communication and stakeholder management skills; ability to translate business needs into technical requirements; proficient with Agile/Scrum methodologies. Technologies include AI/NLP platforms (Dialogflow, Azure Bot Services, Rasa), project management tools (Jira, Trello, Asana), cloud platforms (Azure, AWS, Google Cloud), CI/CD/DevOps practices, CRM and contact center systems (Genesys, Salesforce). Fluent in English; Spanish is a strong advantage. Master’s degree is a plus. The role is based in Madrid with Hybrid remote work arrangements.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field
- PMP, PRINCE2, or equivalent project management certification
- Agile/Scrum certification (e.g., Certified ScrumMaster) preferred
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