Project Manager, Operations
$70,000–$120,000 year
HybridNew York City, New York, United States
Job Summary
Optimize key partnerships with payors and suppliers to ensure seamless order fulfillment and monitor data for consistent cross-team communication. Manage prior authorization processes across various portals, handling manual submissions and maintaining constant follow-up. Collaborate with Clinical Operations, Support, Payor Development, and Product teams to share insights, improve workflows, and address operational challenges. Track and report KPIs such as patient reach rate, turnaround time, and error rates, preparing insights for leadership. This role offers a unique opportunity to shape operations and expansion in a high-growth startup environment, working hands-on with industry leaders to drive impact across the patient population.
Required Qualifications
- 2+ years in healthcare or DME clinical operations, as a biller, medical assistant, scribe, or similar role
- Incredible attention to detail and ability to juggle many manual tasks at once
- Strong data entry skills and the ability to juggle multiple tasks simultaneously
- Stellar communication and collaboration skills
Desired Qualifications
- A passion for leveraging technology to improve processes and enhance the patient experience
- Experience building SOPs
- A strong understanding of healthcare regulations (e.g., HIPAA, Medicare/Medicaid billing)
- Experience working with Clinical, Product, and Fulfillment teams
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