Project Manager
RemoteUnited States
Job Summary
Lead large, complex projects across multiple work streams and geographies, ensuring on-time delivery of all deliverables. Manage people, process, and technology activities for new outsourcing engagements, serving as the primary point of contact for stakeholders to maintain alignment. Implement business requirements based on customer and contractual standards while defining ramp plans and timelines. Mitigate risks by scoping requirements, preparing budgets, and managing timelines through effective communication. Promote quality via proper scoping, documentation, and reporting, while maintaining action logs and conducting lessons learned. Contribute to developing internal project management processes and mobilizing resources to improve capabilities. Ensure compliance with OP360's standard processes and services.
Required Qualifications
- Minimum 2-5 years of project management experience, including client implementations
- Proficient computer skills, including but not limited to MS Office, GSuite, and Salesforce/Zoho
- Excellent verbal, written, and interpersonal skills
- Ability to align and negotiate resources within the organization to achieve targets
- Strong organizational skills and ability to manage multiple projects and deadlines
- Experience in leading meetings and directing stakeholders of all levels
- Exceptional analytical and problem-solving skills
- Strategic thinker, self-directed, high energy, and proactive working style
- Effective decision-making capabilities
- Fluent in English communication (verbal/written)
Desired Qualifications
- Operations or product experience in a BPO environment
- PMP and Scrum Master certification
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