Project Manager MDU

Lead operational coordination and appointment scheduling across the MDU program to ensure work orders, customer bookings and downstream delivery activity progress in a controlled and timely manner. Provide day-to-day leadership across Project Coordinators and Appointment Schedulers, maintaining the operating rhythm, controls and service levels required to support national MDU deployment. Manage the movement of work orders from release through to practical completion, while aligning project coordination, resident booking activity, field readiness and client commitments. Ensure coordination and scheduling activity is organized, responsive and data-driven, with a strong focus on workflow discipline, booking accuracy, customer experience and operational performance. The role emphasizes leadership across a high-volume delivery support environment, prioritizing teams, ensuring customer booking pathways are functioning, keeping work in progress visible and controlled, and escalating/resolving operational issues before they materially affect programme performance or customer outcomes.