Project Manager III (904)
On-siteCape Town, Western Cape, South Africa
Job Summary
Manage assigned projects and change programmes across the UK and South Africa estate, ensuring delivery on time and within budget. Oversee early life performance, track benefits realisation, and maintain governance through Project Initiation Documents and regular stakeholder engagement. Plan work streams for HR, Recruitment, Training, Quality, Operations, IT, and Security while capturing requirements and mapping business processes. Monitor milestones, budgets, and resources; proactively identify continuous improvement opportunities and manage incident escalations. Produce high-quality status reports, conduct post-project reviews, and host client meetings. Support Business Development with transition ownership and apply subject matter expertise to solve complex business issues.
Required Qualifications
- Bachelor's degree or equivalent experience in a call centre or business related field
- Currently in a Senior Management role that had exposure to new business or transitions or other projects
- Completed the Jump Project Management (Essential)
- Experience of operational improvement projects, TUPE, IT application development and deployment projects, telephony projects
- Proven delivery of cross function projects with £1M initiatives
- Experience of external customer facing projects
- Sole responsibility for end to end project delivery
- Knowledge of using MS Office apps - Word, Excel, Outlook
- Demonstrate knowledge and use of MS Projects or equivalent MS tools
- Experience of industry standard Project Tools
Desired Qualifications
- Expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements
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