Project Manager I - Eurofins Environment Testing- Knoxville, TN
$62,000–$62,000 year
On-siteKnoxville, Tennessee, United States
Job Summary
Coordinate client projects through all phases of laboratory operations, including project set-up, login review, communication of analytical issues, reporting, invoicing, and bottle orders. Manage incoming work by resolving sample log-in discrepancies and confirming receipt, while reviewing job lists daily to manage due dates and communicate expected delays. Generate and submit final reports, compile case narratives, and handle invoicing by setting up delivery routes, reviewing invoices, and initiating follow-up calls to confirm correct billing. Maintain client accounts by providing technical support, forwarding leads to sales, forecasting work, and participating in corrective action for complaints. Initiate project reviews with Operations and QA, create quotes, and update status in the Laboratory Information Management System.
Required Qualifications
- Authorization to work in the United States indefinitely without restriction or sponsorship
- Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
- BS/BA in Chemistry/Sciences or related field
- four years related experience may substitute for a degree
- 6 months of client-relationship/customer service experience
- Eurofins services, products, testing capabilities, technology, production, and support systems
- Program specifications and laboratory procedures
- Environmental regulations
- Process improvement methods
- Quality assurance program plan
- Contract compliance
- Laboratory methods and techniques
- Basic knowledge of the LIMS
- Strong interpersonal, communication and problem solving skills
- Effective time management
- Strong organizational skills
- Leadership skills
- Computer skills – using routine software applications such as Outlook, Office, Excel, Word, Access, and PowerPoint
- Multi-tasking
- Adaptability and flexibility
- Ability to ensure requirements for On-Time Delivery are met
- Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals
- Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback
- Seeks information from a variety of sources in a variety of ways to respond to client's technical questions about the project and to effectively communicate project status
- Strives to meet customer expectations and takes responsibility to resolve client complaints
- Provides prompt, efficient and personalized assistance to meet the requirements, requests, and concerns of customers
- Provides thorough, accurate information to answer customers' questions and inform them of commitment times or performance guarantees
- Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services
- Establishes boundaries as appropriate for unreasonable customer demands
- Is pleasant, courteous and professional when dealing with internal or external customers
- Displays a good-natured, cooperative attitude
- Is calm and empathetic when dealing with hostile customers
- Position is full-time Monday - Friday dayshift with overtime as needed
- Candidates currently living within a commutable distance of Knoxville, TN are encouraged to apply
Desired Qualifications
- Prefer some bench chemist or field experience
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