Project Manager, Customer Quality improvement specialist - Group Quality Department (GQD)
On-siteTokyo, Tokyo, Japan
Job Summary
Analyze correlations between quality metrics (VoC, NPS, reviews) and business metrics to provide insights to senior management. Identify gaps between key quality metrics and target states, then propose improvement plans. Manage improvement projects from perspectives including goal consistency and process decomposition. Verify improvement results, execute PDCA cycles, and establish permanent systems/frameworks. Communicate initiatives to stakeholders (including executives) to foster organizational culture. Decompose top performers' sales processes and streamline cross-group task allocation to reduce inquiries. Requires 3+ years in consulting or business operations, native-level Japanese, and TOEIC 800+. Located at Rakuten Crimson House in Tokyo.
Required Qualifications
- 3+ years of experience in consulting or business operations, focusing on problem-solving and quality improvement
- Native-level Japanese proficiency
- E21English proficiency equivalent to a TOEIC score of 800 or higher
Desired Qualifications
- Cross-departmental project management skills or program management skills
- Experience analyzing business metrics or quality metrics (e.g., NPS/VoC)
- Team management skills
- Ability to work in a multinational environment
- Meeting facilitation skills
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