Project Manager - Customer Experience
$80,000–$80,000 year
On-site · Phoenix, Arizona, United States
Job Summary
Own the order journey for Harbour’s trade, contract, and hospitality clients from purchase order through final delivery, coordinating between clients, sales representatives, purchasing, logistics, warehouse, and finance. Manage special orders, made-to-order and Customer’s Own Material (COM) work, track milestones against production and shipping, and define your own structure in a high-volume, ever-changing order environment. Build and send quotes from POs, process POs and sales orders in NetSuite, coordinate COM orders end to end, track pieces against milestones, manage order status from deposit through delivery, coordinate with warehouse and logistics, facilitate sit tests and approvals for larger contracts, handle order changes and refunds, and escalate complex projects as needed.
Required Qualifications
- 2+ years of order or project management experience in trade, wholesale, contract, or hospitality environments
- Strong written and verbal communication skills with multiple stakeholders
- Ability to self-manage a high volume of concurrent orders and competing deadlines without a defined playbook
- Ability to create and maintain your own organizational systems without relying on established processes
- Comfortable operating with shifting priorities and limited oversight while keeping nothing from falling through the cracks
- Proficiency with NetSuite or a similar ERP/order management system
- A proactive, calm approach to problem-solving and resolving delays
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