Project Manager - Client Operations
$70,000–$85,000 year
On-siteBurbank Los Angeles County, California, United States
Job Summary
Manage the creation and delivery of digital video and audio files to storefronts like iTunes, Netflix, and Disney+, overseeing projects from client order to completion. Establish client specifications, build strong working relationships, and deliver on-time, high-quality results while monitoring timelines and communicating expectations. Work with the billing team to ensure accurate project billing, perform order entries, and provide strategic solutions to client issues. Collaborate with operational teams to build efficient workflows, utilize dashboards to monitor milestones, and participate in capacity planning and Corrective Action Report processes. Document processes for training and drive initiatives to enhance client experience.
Required Qualifications
- Bachelor's degree preferred
- Localization (subtitling, dubbing) and/or digital media and mastering experience preferred
- Solid organizational skills, including multitasking and time-management
- Collaborative thinker who works well in a team
- Experience in media industry and post-production workflows
- Passionate about customer experience and customer service excellence
- Excellent communication skills with technical and non-technical individuals
- Deep sense of urgency and ability to work in a fast-paced environment with high volume
- Problem solver with creative and innovative approach with ability to think out of the box
- Outstanding attention to detail and ability to plan complex projects with urgency
- A positive attitude when experiencing obstacles and enthusiastic to get things done
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