Project Management Lead
RemoteToronto, Ontario, Canada or Canada
Job Summary
Architect and implement Zip's project management standards, methodology templates, and tooling to create a scalable delivery practice. Directly manage, mentor, and hire a team of project managers while owning end-to-end delivery of high-priority, complex enterprise implementations. Oversee the global portfolio of active onboardings, monitor resource constraints and capacity planning, and define operational metrics to optimize post-sales execution. Partner with Product and Engineering leadership to streamline feedback loops and act as the primary escalation point for resolving complex delivery blockers. Establish governance models and standard methodologies that power enterprise deployments across teams, tools, and suppliers.
Required Qualifications
- 8+ years of experience in enterprise software implementation, technology consulting, or complex project management
- 3+ years of direct people management experience
- proven track record of growing and mentoring technical implementation teams
- Demonstrated success in building, launching, or significantly up-leveling a PMO function within a fast-growing B2B SaaS environment
- Deep familiarity with enterprise financial systems, procurement workflows, or large-scale ERP implementation methodologies
- Outstanding communication, negotiation, and relationship skills
- expert ability to influence decision-making and push back constructively at the executive level
- Thrives in high-growth startup conditions
- possesses excellent analytical problem-solving skills
- demonstrates a strong bias for action
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