Project Coordinator - Stormwater Maintenance
On-siteWest Chester, Pennsylvania, United States
Job Summary
Serve as the primary contact for customer inquiries, quotes, orders, and product support while resolving issues related to pricing, invoicing, and shipments. Prepare and follow up on pricing quotes to convert opportunities into orders, then process customer orders, product submittals, drawings, deposits, and shipping documentation. Coordinate delivery and return freight for cartridge exchange programs and maintain accurate records within CRM and Microsoft Access databases. Collaborate with Sales, Operations, Manufacturing, Credit, and Marketing teams to ensure customer satisfaction. Generate new business opportunities through lead generation and outbound prospecting. Occasional overnight travel is required to visit maintenance projects.
Required Qualifications
- Bachelor's degree in Business or a related field, or an equivalent combination of education and experience
- Minimum of 4 years of experience in customer service, sales support, order management, or a related role within construction, manufacturing, industrial, or engineering industries
- Excellent written and verbal communication skills
- Strong organizational, time management, and multitasking abilities
- Proven problem-solving and analytical skills
- Proficiency with Microsoft Office, including Excel and Access, and CRM systems
- Ability to work independently while collaborating effectively with cross-functional teams
- Willingness to travel up to 10% overnight
Desired Qualifications
- Experience supporting technical or engineered products
- CRM experience
- Experience in construction, manufacturing, or industrial sales
- Ability to interpret civil site plans and technical specifications
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