Project Coordinator
On-siteAlpena, Michigan, United States
Job Summary
Coordinate customer projects from order receipt through completion and startup, serving as the primary point of contact for clients, suppliers, distributors, and integration partners. Manage purchasing activities, scheduling, logistics, and project documentation while reviewing orders, drawings, and specifications for accuracy. Track milestones, follow up on deliverables, and resolve issues professionally to ensure successful execution and maintain strong customer satisfaction. Assist with customer visits, trade shows, and occasional business travel while collaborating with cross-functional teams to keep projects on time and within scope. Maintain accurate records and reports within company business systems.
Required Qualifications
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Ability to manage multiple projects and priorities simultaneously
- Strong attention to detail and follow-through
- Problem-solving and critical-thinking abilities
- Customer service and relationship-building skills
- Proficiency with Microsoft Office applications
- Ability to learn and utilize ERP, CRM, and project management systems
- Professionalism when interacting with customers, suppliers, and team members
- Understanding of project coordination and project lifecycle processes
- Basic knowledge of manufacturing, industrial equipment, or operational environments
- Familiarity with purchasing, scheduling, logistics, and documentation practices
- Knowledge of customer service principles and professional communication
- Understanding of business systems and data management
- General mechanical aptitude and interest in industrial equipment and machinery
- Ability to Implement Skills and Knowledge
- Apply mechanical curiosity and problem-solving skills to understand customer applications and equipment solutions
- Build productive relationships with customers, suppliers, and internal stakeholders
- Anticipate challenges and proactively identify solutions
- Adapt quickly to changing priorities and business needs
- Maintain organized documentation and accurate records
- Communicate clearly and professionally across all levels of the organization
- Take ownership of assigned responsibilities and follow projects through to completion
- Support customers with a responsive, service-oriented approach
- Takes ownership and follows through on commitments
- Proactively identifies issues and helps drive solutions
- Prioritizes customer needs and delivers exceptional service
- Communicates clearly, professionally, and consistently
- Learns quickly and thrives in a collaborative environment
- Adapts effectively as priorities change
- Takes pride in producing high-quality work and delivering results
- Occasional travel throughout North America
Desired Qualifications
- Experience in project coordination, operations, manufacturing, or industrial environments
- Experience in customer-facing or customer service roles
- Familiarity with ERP, CRM, or project management software
- Associate's or Bachelor's degree, or an equivalent combination of education and experience
- Mechanical aptitude and a willingness to learn technical products and applications
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