Project Coordinator, Customer Communications
$66,482–$106,392 year
Hybrid · New York City, New York, United States or Newark, New Jersey, United States
Job Summary
Project Coordinator for the Customer Experience (CX) unit at the Port Authority Aviation Department, responsible for maintaining and updating airport website content, coordinating UI/UX improvements, auditing information across internal/external sites, analyzing website data, managing customer feedback through CRM (Salesforce), ensuring SOP compliance for customer communications, and supporting cross-functional stakeholders with communications and digital content. The role involves developing emails, memos, letters, presentations, and digital messaging for diverse audiences; collaborating with Aviation, Marketing, Technology, and other teams; and providing day-to-day business support in a fast-paced environment. Requires a Bachelor’s degree, at least two years of experience, travel to multiple airport facilities, and ability to pass CHRC/SIDA checks. Remote work is limited to a maximum of one day per week in-office collaboration is emphasized.
Required Qualifications
- Bachelor’s degree in Marketing, Communications, Public Relations, or a related discipline from an accredited college or university
- A minimum of two (2) years of relevant experience
- Ability to travel to Port Authority airport facilities (JFK, LGA, EWR, TEB, SWF) as needed
- Successful candidate must be able to pass a fingerprint-based, Criminal History Records Check (CHRC), mandated by 49 CFR Part 1542, and will be required to qualify for and maintain an airport Security Identification Display Area (SIDA) credential
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