Project Administrator / Analyst / Implementation Specialist
Remote · Ellicott City, Maryland, United States
Ellicott City, Maryland, United StatesRemoteFull TimeEntry LevelBachelors DegreeSmall
Type
Full Time
Level
Entry Level
Education
Bachelors Degree
Company size
Small
Job Summary
Project Administrator / Analyst / Implementation Specialist focusing on onboarding clients to configure and deploy software solutions. Leads client onboarding, configures platform to client needs, coordinates projects, trains and supports clients, gathers requirements, ensures quality testing, and maintains documentation. Builds strong client relationships, acts as liaison between clients and internal teams, and drives successful implementation lifecycles.
Required Qualifications
- Bachelor’s degree in Business, Information Technology, or a related field. Equivalent experience may be considered.
- 1-3 years of experience in software implementation, client success, or technical support, preferably within the insurance or Insurtech industry.
- Experience with SaaS platforms, including cloud-based technology solutions.
- Strong technical aptitude, with the ability to understand software platforms and their configuration.
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.
- Highly organized and detail-oriented, with project management skills to manage multiple client implementations simultaneously.
- Proficient with implementation tools, project management software, and CRM platforms.
- Problem-solving skills and the ability to troubleshoot issues and offer quick solutions.
- Strong customer service orientation, with a commitment to client success.
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