Program Technician - Knolls
$35,755–$35,755 year
On-sitePeoria, Illinois, United States
Job Summary
Coordinate client treatment from admission through discharge by monitoring daily activities in a residential setting and ensuring complete coordination with the treatment team. Provide clinically supportive services including active listening, crisis management, and motivational techniques while maintaining appropriate treatment boundaries with consumers and families. Observe self-administration of medications using two identifiers, document activities per protocol, and collect BAL and urine screens as needed. Ensure clients receive comprehensive services by guiding daily program formats, providing transportation for off-campus activities, and responding promptly to consumer requests. Maintain a safe living environment, utilize verbal redirection before emergency measures, and accurately document all interactions. Give objective shift reports, maintain computer proficiency for order communications, and foster a cooperative teamwork style with co-workers, medical staff, and community members.
Required Qualifications
- Driver's License - Illinois Secretary of State (ILSOS)
- Basic Life Support (BLS) within 30 days - American Heart Association (AHA)
- Use of usual and customary equipment used to perform essential functions of the position
- Control over personal use of all mood-altering chemicals and behaviors
- Minimum of 2 years of uninterrupted recovery (if recovering from addiction)
- Advanced reading skills
- Advanced writing skills
- Advanced oral skills
- Communication skills
- Ability to respond appropriately to customer/co-worker
- Interaction with a wide variety of people
- Ability to maintain confidential information
- Ability to communicate only the facts to recipients or to decline to reveal information
- Ability to project a professional, friendly, helpful demeanor
- Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser
- Comfortable within a Windows OS and learning new applications
- Work authorization (implied by E-Verify reference in company overview)
- Ability to recognize warning signs for suicide
- Knowledge of opiate overdose signs and symptoms
- Active Listening skills
- Motivational techniques
- Crisis management
- Ability to effectively listen and establish rapport with consumers and families
- Ability to compassionately understand/respect differences
- Ability to maintain appropriate treatment boundaries with consumers and their families
- Ability to deal with issues requiring flexibility and judgment to resolve customer or program situations
- Ability to prioritize job assignments
- Ability to provide transportation, as needed
- Knowledge of policy and procedures
- Ability to observe consumers self-administration of scheduled and PRN medications using 2 identifiers
- Ability to document per program protocol
- Ability to collect BAL and urine screens as needed
- Ability to work with clients who present a dual diagnosis
- Ability to guide activities on the daily schedule to provide optimum treatment
- Ability to provide client care in a compassionate, humane, and non-enabling manner
- Ability to maintain a safe living environment for clients
- Understanding of program requirements for your unit
- Ability to utilize verbal redirection, interaction of other staff, utilization of quiet room, etc. before instituting emergency measures
- Ability to provide emergency assistance in regard to inappropriate acting out behavior by any client
- Ability to give accurate, objective data during report to oncoming shift
- Ability to actively maintain open communication and demonstrate a cooperative, teamwork style with clients, significant others, other IIAR staff members, other healthcare works, medical staff and community
- Ability to stay abreast of Health IT updates and changes regarding order/care planning
- Ability to report any areas of care that are not completed or were unable to be re-scheduled
- Ability to give direction to other team members
- Ability to demonstrate courteous, respectful and caring behavior toward consumers, visitors, staff and outside contacts
- Ability to promote trust with both consumers and other staff
- Ability to respect confidentiality
- Ability to avoid gossip or other disrespectful behavior
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.