Program Supervisor

Program Supervisor leads and coordinates program operations, supervises a team of Program Monitors, and ensures tasks align with policies and contract requirements. Responsibilities include training and coaching staff, delegating daily/weekly/monthly tasks, creating and maintaining staff schedules, ensuring thorough documentation and incident reporting, conducting monthly safety and compliance activities (fire drills, searches, audits), maintaining security systems, and supporting after-hours coverage. The role requires strong verbal and written communication, interpersonal and customer service skills, organization, time management, and the ability to work in a high-paced environment. Education: high school diploma or equivalent or two years of related experience; Bachelor’s degree preferred. Schedule is Sunday–Thursday, 3:00pm–11:00pm in Boston, MA, with a 40-hour workweek and shift differential. This is a full-time, non-exempt position eligible for benefits.