Program Specialist
$60,907–$79,179 year
On-siteEverett, Washington, United States
Job Summary
Determine eligibility for housing assistance for new and existing clients by conducting interviews, verifying household income and expenses, and calculating Housing Assistance Payments. Process denials, request tenancy approvals, and negotiate rent with landlords while ensuring units meet affordability restrictions. Complete detailed data entry for client files, prepare statistical reports, and generate HAP contracts and tenancy addendums for lease execution. Manage a full caseload of approximately 450 recertifications annually, including new admissions, annual reviews, and special case reviews. Coordinate information with supervisors regarding applicant denials, non-compliance, and potential program fraud, and support continuous improvement of operations to streamline work processes.
Required Qualifications
- A high school diploma
- Two (2) years of relevant paid work experience such as in property management, assisted housing, social services, or similar activity
- At least one (1) year of related work experience including experience as a Program Specialist I at Everett Housing Authority, or equivalent experience at another Public Housing Agency
- Must have demonstrated proficiency in all Program Specialist I duties, timely completion of all assigned work, positive tenant file audit results, ability to handle an entry level volume of program administration processing, as evidenced in meeting or exceeding expectations in employee evaluations and other documented performance
- Fair Housing Certificate
- HCV Specialist (Eligibility, Occupancy, Rent Calculation)
- Excellent verbal and written communication with a wide variety of audiences
- Skill in reading, understanding, interpreting, and explaining complicated rules and regulations
- Ability to remain calm under pressure
- Ability to work respectfully and courteously with other EHA employees, residents, landlords, and the public
- Knowledge of effective conflict resolution strategies and ability to effectively resolve disputes
- Skill in managing, organizing, and completing an entry level volume of tasks timely and efficiently with limited supervision
- Attention to detail and effective time management skills
- Ability to exercise independent judgment within organizational guidelines
- Ability to speak, read, write, and understand English and follow oral and written directions
- Proficiently use computer programs (Outlook, Word, Excel, and specialized software programs)
- Ability to perform basic math skills including addition, subtraction, multiplication, division, fractions, and percentages
- Knowledge of Federal and local housing, community service and supportive service programs
- Ability to drive a vehicle and defensive driving skills
- Ability to develop letters, memoranda, reports, leases, forms, and legal papers using grammatically correct and professional English
- Skill in public speaking for program briefings
- Works regular and reliable hours on site as required
- Attendance must be punctual and consistent
- Works an agreed-upon schedule and works additional hours as necessary to complete work
- Works effectively, cooperatively and respectfully with co-workers, clients, and other contacts
- Follows all EHA Safety Policies and Procedures
- Follows all EHA Personnel Policies and Procedures
- Performs other duties as assigned
- Sitting for extended periods of time
- Manual dexterity (Left, Right, Both)
- Listening and talking
- Repetitive arm/hand movement (LRB)
- Fine Finger manipulation (LRB)
- Seeing and hearing
- Lifting and carrying 5# (LRB)
- Pushing and pulling 5# (LRB)
- Walking and standing
- Turning and twisting at waist
- Climbing stairs
- Bending and stooping
- Reaching and Grasping (LRB)
- Lifting and carrying 10# (LRB)
- Pushing and Pulling 10# (LRB)
- Kneeling and squatting
- Reaching above shoulders
- Operating foot controls (LRB)
- Lifting and carrying 20#
- Pushing and pulling 20#
Desired Qualifications
- Compassion and a passion for serving less-enfranchised people within the community
- Fluency in Russian, Ukrainian, Vietnamese, Arabic or Spanish language
- Experience working with a public housing authority
- Knowledge and/or experience in property management and the Section 8 program
- Experience using Yardi software
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