Program Services Coordinator
On-siteEast Longmeadow, Massachusetts, United States
Job Summary
Coordinate client services from referral through ongoing delivery, managing admissions, onboarding, and caregiver matching based on client needs and schedule requirements. Maintain regular communication with clients, caregivers, families, and referral partners while monitoring schedules, service changes, and continuity of care needs. Track authorizations, documentation, and follow-up items in agency software, responding to concerns in a timely, solution-focused manner. Assist with case management activities, quality assurance, and staff orientation as requested. Escalate unresolved service or compliance issues to leadership. Participate in case reviews, meetings, and training programs. Operate primarily in an office or remote environment with minimal travel.
Required Qualifications
- High school diploma or equivalent
- Associate degree or additional education in healthcare, human services, business, or related field
- One (1) to two (2) years of experience in home care, healthcare, human services, customer service, scheduling, staffing, or care coordination
- Strong organizational skills
- Strong communication skills
- Customer service skills
- Ability to manage multiple priorities
- Ability to manage changing schedules
- Ability to manage interruptions
- Ability to manage time-sensitive requests
- Ability to work professionally with clients
- Ability to work professionally with caregivers
- Ability to work professionally with families
- Ability to work professionally with referral partners
- Ability to work professionally with internal staff
- Strong attention to detail
- Ability to maintain accurate documentation
- Proficiency with Microsoft Office
- Proficiency with email systems
- Proficiency with phone systems
- Proficiency with agency software systems
- Valid driver's license
- Reliable transportation
Desired Qualifications
- Associate degree or additional education in healthcare, human services, business, or related field preferred
- One (1) to two (2) years of experience in home care, healthcare, human services, customer service, scheduling, staffing, or care coordination preferred
- Valid driver's license and reliable transportation preferred
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