Program Scheduler
On-siteWesley Chapel, Florida, United States
Job Summary
Process new referrals, confirm same-day appointments, and update scheduling tools to ensure timely patient admissions. Participate in morning check-in meetings to review staffing needs and collaborate with the Director of Admissions to maintain adequate resources. Provide a concierge level of customer service via the Cisco Phone System, taking inbound calls and responding to inquiries regarding services. Enter accurate data to support integrity and escalate matters to clinical staff when clarification is needed. Notify Sales and Admissions staff of all scheduled appointments while maintaining strong relationships with internal and external customers.
Required Qualifications
- Two or more years related experience in medical terminology and/or in an administrative, business office, or call center environment
- Ability to attain goals in a fast-paced, dynamic environment
- Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
- Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
- Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm
- Prior experience in working collaboratively with other functional leaders to drive action plans
- Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
- Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork
- Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
- Completion of high school or basic education equivalency required
Desired Qualifications
- Bilingual in Spanish/English a plus
- Medical or business office education or training desired
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