Program Scheduler
On-site · Tinley Park, Illinois, United States
Job Summary
Program Scheduler responsible for processing referrals and coordinating admissions-related scheduling in a healthcare setting. Manages same-day appointment scheduling based on patient/referral needs, participates in morning staffing meetings, collaborates with the Director of Admissions to ensure resource availability in scheduling tools, and provides a concierge level of customer service. Utilizes Cisco Phone System for inbound calls, coordinates with Admissions, Care Connection Center Intake, and Sales teams for timely resource dispatch, and ensures data integrity in computer applications. Supports Admissions team to exceed program goals, builds effective relationships with internal and external customers, and escalates issues to leadership as needed. Requires professional communication, ability to work in a fast-paced environment, and proficiency with office software; completion of high school education is required, with Spanish/English bilingual ability a plus.
Required Qualifications
- Two or more years related experience in medical terminology and/or in an administrative, business office, or call center environment
- Ability to attain goals in a fast-paced, dynamic environment
- Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
- Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
- Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm
- Prior experience in working collaboratively with other functional leaders to drive action plans
- Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
- Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork
- Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
- Completion of high school or basic education equivalency required
- Bilingual in Spanish/English a plus
- Medical or business office education or training desired
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