Program Scheduler
On-site · Covina, California, United States
Job Summary
Program Scheduler role handling referral processing, appointment coordination, and admissions support within a healthcare setting. Responsible for aligning referrals with management and intake processes, confirming same-day or near-immediate appointments, monitoring staffing in scheduling tools, and providing concierge-level customer service. Collaborates with the Director of Admissions and cross-functional teams (Admissions, Care Connection Center Intake, Sales) to ensure resources are available, uses Cisco Phone System for inbound calls, and participates in ongoing training. Maintains data integrity, timely communication, and supports the Admissions team in meeting program goals, while maintaining professional communication with internal and external customers and escalating issues as needed.
Required Qualifications
- Two or more years related experience in medical terminology and/or in an administrative, business office, or call center environment
- Ability to attain goals in a fast-paced, dynamic environment
- Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
- Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
- Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm
- Prior experience in working collaboratively with other functional leaders to drive action plans
- Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
- Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork
- Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
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