Program Scheduler
$47,840–$58,240 year
On-siteWhittier, California, United States
Job Summary
Create and maintain permanent schedules for clients and clinical staff, managing day-to-day changes including cancellations. Ensure new client and hire schedules are created one week prior to onboarding, while reviewing scheduling expectations and disseminating shadowing plans. Proactively identify and resolve scheduling conflicts, maximize schedules based on contract fulfillment reports, and audit errors against labor law requirements. Manage communications regarding scheduling needs from parents, caregivers, schools, and staff, and partner with the Office Manager to assess staffing needs. Maintain scheduling records and Client Relationship Management systems with up-to-date status, understanding service radius and zoning constraints.
Required Qualifications
- Minimum of 2+ years of relevant work experience in scheduling or administrative role
- Ability and desire to operate resourcefully, independently, and with urgency
- Mission-driven and focused to support clinical quality
- Analytical: Ability to closely examine and identify relevant information and earn the respect of both leaders and operational teams by translating insights into clear, sizable scheduling plans/metrics
- Operational excellence: Must have a keen eye for detail and an exceptionally high bar for accuracy and quality
- Strong opinions loosely held: Ability to articulate POV with clarity, humility, and a willingness to question one's assumptions/desire to constantly improve
- Integrity and trustworthiness
- Excellent written and verbal skills in English
- Experience and understanding of the ABA, Floortime/DIR, and mental healthcare industry
Desired Qualifications
- Bachelor's degree in healthcare administration or a similar field preferred
- Familiarity with electronic health record systems
- Excellent written and verbal skills in English and bilingual preferred
- A passion for the field of behavioral healthcare while leading with empathy
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