Program Representative
$52,603–$52,603 year
On-site · Worcester, Massachusetts, United States
Job Summary
Provides clerical and customer service support to the property management office. Acts as the front-line staff for visitors, answering questions and delivering exceptional customer service. Performs various administrative tasks related to property management under supervision. Responsibilities include answering phones, greeting visitors, maintaining financial records (accounts payable/receivable), coordinating annual resident re-certification, preparing documents for tenant orientations and leases, processing tenant move-ins and vacates, calculating rents, maintaining files, processing purchase orders, and supporting office operations. Requires attention to detail, confidentiality, integrity, and the ability to multi-task in a busy office. This is a full-time, onsite role in Worcester, MA, with benefits, normal hours Monday–Friday, and potential overtime. Bilingual candidates are encouraged to apply.
Required Qualifications
- High school diploma or equivalent
- Minimum of two (2) years of professional office experience in a clerical/administrative role
- Excellent computer skills in Microsoft Teams, Word, Excel, and Outlook
- Exceptional customer service and interpersonal communication skills; calm and personable demeanor and ability to deescalate
- Ability to compute basic mathematical calculations and to use a calculator
- Strong attention to detail; ability to multi-task, stay organized, and meet deadlines in a busy environment with frequent interruption
- Ability to read, write, type, speak, and understand English well; bilingual candidates a plus
- Ability to be relied upon to be available for work
- Ability to spend prolonged periods sitting at a desk and working on a computer
- Ability to spend occasional time walking, including climbing stairs
- Ability to occasionally lift up to 15 pounds
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