Program Performance Manager
On-site · Plano, Texas, United States
Plano, Texas, United StatesOn-siteFull TimeMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Manage program performance in a call center environment by analyzing call data to identify trends, provide KPI insights and reporting to management and clients, mentor Program Performance Specialists, and collaborate with Education/Development teams to drive performance improvements; responsibilities include designing and delivering reports from historical data and supporting cross-department information exchange.
Required Qualifications
- Bachelor’s Degree preferred
- 5+ years’ experience with call center processes, analytics and reporting
- Client relationship experience required
- Strong analytical and problem-solving skills
- Ability to drive change and influence stakeholders
- Ability to work independently in fast-paced environment
- Willingness to travel occasionally
- US citizenship or permanent residency required
Additional Requirements
- Must be a US citizen or permanent resident to be considered for full-time employment
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