PROGRAM OPERATIONS MANAGER, POST ACUTE CARE
$100,368–$100,368 year
HybridSeattle, Washington, United States
Job Summary
Build operational infrastructure for efficient information sharing and deliverables tracking with internal and external stakeholders. Work closely with nursing leadership to evaluate nursing practice and extend standard processes across the continuum. Partner with subject matter experts to develop project charters, roadmaps, and detailed work plans that enable the PAC Program to achieve defined goals. Manage and execute multiple projects according to plans, providing direction and support to the PAC team. Lead the design, creation, validation, analysis, and communication of data and dashboards related to PAC priorities. Maintain professional relationships with stakeholders at all UW Medicine entities and PAC Network partners, including Skilled Nursing Facilities and Home Health Agencies. Manage marketing activities such as website updates, flyer development, and SharePoint intranet site creation. This role supports growth, development, and evaluation strategies for the UW Medicine Post-Acute Care Program.
Required Qualifications
- Bachelor's degree
- Two to three years of working in a large health system with multiple EHRs, medical staff models, and an array of clinical services
- Demonstrated experience working on quality and process improvement projects with cross-functional teams, including data collection, analysis and reporting
- Superior organizational skills with demonstrated ability to multi-task and manage multiple projects at time, while maintaining clear attention to detail
- Ability to work independently with minimal supervision and manage multiple priorities
- Strong collaborative, proactive approach to job functions; anticipates problems and seeks solutions
- Proven record of well-developed analytical, communication, interpersonal and problem solving skills, including tolerance for ambiguity
- Significant and demonstrated proficiency in Microsoft Office applications and ability to learn new computer/software skills quickly
- Customer orientation - establishes and maintains long-term relationships, building trust and respect by consistently meeting and exceeding expectations with internal and external customers, vendors and stakeholders
- Ability to understand and interpret regulatory standards, clinical guidelines, national quality metrics and health services research, including post-acute care
- Displays professional, ethical conduct and maintains confidentiality of information
Desired Qualifications
- Equivalent experience may substitute for degree requirement
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