Program Manager, Strategic Analytics
On-siteStockton, California, United States
Job Summary
Serve as the primary operational liaison for assigned strategic customer programs, ensuring seamless communication and cross-functional alignment across Operations, Customer Success, Sales, and external stakeholders. Coordinate initiatives to achieve program objectives, drive process improvements, and ensure service level commitments are consistently met. Build trusted relationships through proactive communication, business reviews, and effective management of operational priorities, risks, and escalations. Develop, standardize, and optimize operational workflows, SOPs, governance processes, and automation initiatives to improve efficiency and scalability. Monitor program performance through operational metrics and reporting, providing actionable insights to leadership and customers. Prepare recurring dashboards, business reviews, and operational updates highlighting performance and program health. Support customer implementations, service expansions, and strategic initiatives while collaborating across multiple sites to ensure consistent execution.
Required Qualifications
- Bachelor's degree in Business, Operations, Supply Chain, Project Management, Engineering, or a related field (or equivalent combination of education and experience)
- 3+ years of experience in Program Management, Project Management, Operations, Customer Success, Account Management, or a related operational leadership role
- Demonstrated ability to lead cross-functional initiatives, manage multiple priorities, and influence stakeholders without direct authority
- Strong analytical, organizational, communication, and problem-solving skills, with experience developing executive-level reporting, dashboards, and KPI scorecards
- Proficiency with Microsoft Office Suite (particularly Excel) and experience with business systems such as Jira, Zendesk, NetSuite, Salesforce, Oomnitza, or similar platforms
- unrestricted right to work in the United States, including natural citizens and Green Card holders
Desired Qualifications
- Experience supporting enterprise customer programs, managed services, logistics, supply chain, or technology operations
- Lean, Six Sigma, PMP, CAPM, or similar professional certifications
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