Program Manager, Shelter and Respite Services, FT
$80,000–$80,000 year
On-site · Toronto, Ontario, Canada
Toronto, Ontario, CanadaOn-siteFull Time$80,000–$80,000 yearSenior LevelAssociates DegreeEducationUnknown
Type
Full Time
Level
Senior Level
Education
Associates Degree
Company size
Unknown
Industry
Education
Job Summary
Lead and supervise Shelter and Respite Services operations, guiding management teams to deliver high-quality, client-centered services across multiple locations. Develop and implement program planning, partnerships, and staff development; ensure compliance with Toronto Shelter Standards, IPAC measures, and anti-racism initiatives; manage budgets, data reporting, and quality assurance; foster collaboration with internal departments and external partners to enhance service delivery.
Required Qualifications
- Post-secondary degree in Social Sciences or a related field, or an equivalent combination of education and experience
- Minimum of five (5) years of management experience within the social services sector.
- Experience working in a unionized environment
- Strong knowledge of homelessness services, social housing, the social service system in Toronto, and relevant legislation
- Demonstrated experience in staff supervision, coaching, and team development
- Excellent verbal and written communication skills; fluency in a second language is considered an asset
- Proven leadership skills with the ability to achieve outcomes and support service improvements and organizational change
- Strong organizational, administrative, problem-solving, and decision-making skills
- Ability to work effectively under pressure and manage competing priorities
- Experience with community-based resources, quality improvement initiatives, and program evaluation
- Demonstrated ability to work collaboratively with diverse stakeholders, including community organizations, government partners, residents, and service providers
- Strong computer skills, including proficiency with Microsoft Office and experience using evaluation or research-based software
- Ability to build and maintain positive working relationships within the community sector
- Self-directed with the ability to work independently and collaboratively within interdisciplinary teams
- Legally entitled to work in Canada
- Ability to provide a satisfactory Vulnerable Sector Check that meets operational requirements
Additional Requirements
- Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.
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