Program Manager - Residential
$88,800–$136,700 year
HybridPortland, Oregon, United States
Job Summary
Manage all aspects of the residential home assessment program, including planning, market research, contractor engagement, procurement, and continuous improvement. Lead program delivery strategies aligned with utility partners and ensure design, marketing, and implementation are coordinated with Portland General Electric, Pacific Power, and other stakeholders. Develop relationships with home assessment providers, trade allies, and community organizations while monitoring quality, customer experience, and program performance to drive energy savings goals. Lead competitive procurement processes, manage complex contracts and budgets up to $5 million, and analyze metrics to support decision-making. Represent Energy Trust at industry meetings and public events to advance clean, affordable energy initiatives.
Required Qualifications
- Bachelor's degree in engineering, science, economics, business, finance, architecture, environmental science, or a related field, or equivalent professional experience
- Five or more years of experience managing energy efficiency programs, contractor networks, trade ally programs, or related initiatives
- Experience managing residential energy efficiency programs, home energy assessment programs, or comparable customer-facing program delivery efforts
- Experience developing participation agreements, quality assurance plans, risk assessments, and performance management processes
- Experience working with home energy assessment providers and understanding assessment methodologies, quality assurance practices, customer reporting, contractor referrals, and homeowner engagement processes
- Experience managing programs and project budgets ranging from $1 million to $5 million or greater
- Experience leading competitive procurement processes, including development of RFPs, evaluation of responses, contractor selection, and contract negotiations
- Experience managing contractors throughout the full contract lifecycle, including scope development, solicitation, contract execution, performance management, and closeout
- Strong analytical, financial, writing, communication, facilitation, and presentation skills
- Experience using program performance metrics and data analysis to evaluate participation, assessment quality, contractor performance, and energy savings outcomes
- Strong organizational skills with the ability to manage multiple concurrent initiatives
- Proficiency with Microsoft Office applications and SharePoint
- Understanding of the utility regulatory environment and policy context affecting Energy Trust's work
- Must be able to travel throughout Oregon and Washington
- Must be available to report to the office on a quarterly basis at a minimum
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