Program Manager, Prohibited & Regulated Content
$110,000–$145,000 year
On-siteBastrop, Texas, United States
Job Summary
Drive priorities, measures, and system health for regulated and prohibited content, translating legal, policy, and technical constraints into practical workflows, controls, and escalation paths for Product, Engineering, and Operations. Set requirements and success criteria for detection and automation to improve coverage, precision, and enforcement quality at scale. Identify framework gaps and drive enhancements to policies, procedures, and operating standards while owning escalations, quality assurance, and complex case patterns for residual volume. Monitor regulatory developments to ensure requirements remain accurate and executable. Track operational performance, risks, and improvement opportunities with clear recommendations for leadership.
Required Qualifications
- 5+ years in content integrity, safety operations, compliance operations, or related program roles supporting enforcement or risk programs at scale
- Experience owning or supporting program priorities, measures, and operational health for content or risk domains
- Working knowledge of regulated or prohibited content areas and how policy, legal, and technical constraints shape enforcement
- Experience translating policy or legal requirements into practical workflows, controls, and escalation paths
- Experience working with automated or model-driven enforcement systems, including detection, classifiers, or policy automation
- Proven ability to drive cross-functional work with Product, Engineering, Policy, Legal, and Operations partners
- Strong analytical skills with experience using operational data to identify gaps, prioritize interventions, and track outcomes
- Clear written and verbal communication; able to brief leadership and document standards, decisions, and recommendations
- U.S. citizen or national
- U.S. lawful, permanent resident (aka green card holder)
- Refugee under 8 U.S.C. § 1157
- Asylee under 8 U.S.C. § 1158
- Eligible to obtain the required authorizations from the U.S. Department of State
Desired Qualifications
- Direct experience with regulated or prohibited content programs
- Experience setting requirements for detection, classifiers, or automation and partnering with Product or Engineering teams on outcomes
- Experience owning escalations, quality assurance, or residual case handling for enforcement programs
- Familiarity with regulatory developments affecting online platforms and content enforcement
- Exposure to integrity risks involving synthetic content, model misuse, or scaled manipulation
- Experience improving operating standards, documentation, and controls in a live program environment
- Background in high-scale consumer platforms, marketplaces, or technology products
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