Program Manager, Onsite Data Collection
$101,600–$152,400 year
RemoteLos Angeles, California, United States or California, United States
Job Summary
Own overall program performance, including financial health, delivery success, and client satisfaction for onsite and in-the-wild data collection initiatives. Serve as the primary point of contact for operational challenges, leading regular client syncs and business reviews while driving consistent reporting through weekly status updates and dashboards. Lead and develop project teams with direct people management responsibility, monitoring performance metrics and productivity across collectors and addressing gaps through coaching. Collaborate with Legal and Liability to ensure collection activities meet compliance, safety, and insurance standards, and work with Talent Acquisition to define hiring strategies for full-time, part-time, and crowd-based staffing models. Guide execution strategy across staffing, vendor engagement, and equipment procurement to match program scale and cost targets. This role requires regular travel to program facilities and field sites, with a base location in Los Angeles, California.
Required Qualifications
- 3–5+ years managing global or large-scale onsite/field operations programs supporting Data Collection, User Research, Clinical Research, Machine Learning or a similar environment/domain
- Bachelor's degree in Business, Engineering, Operations, or a related field
- relevant experience accepted in place of formal education
- Proven success leading cross-functional teams (Operations, TA, Legal, Finance) and driving high-stakes program delivery
- Prior client-facing program or account management experience
- Familiarity with program/project management methodologies such as PRINCE2, PMI, or similar
- Strong financial ownership: forecasting, P&L management, invoicing, and budget accountability
- Manages high-risk, high-volume onsite and in-the-wild environments effectively, including safety and compliance considerations
- Strong stakeholder management and customer-centric mindset
- Structured, results-oriented approach to planning, monitoring, and control
- Comfortable presenting performance, financials, and risk to both client and internal leadership audiences
- required and regular travel to program facilities and field data collection sites
Desired Qualifications
- Remote, California
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