Program Manager, Online Certificate Programs - College of Engineering - CMU Africa
On-siteKigali, Kigali, Rwanda
Job Summary
Manage day-to-day operations for The Center's Online Certificate Programs, coordinating stakeholder consultations to identify skills needs and supporting the full learner lifecycle from recruitment to credential completion. Develop and continuously improve online course offerings, manage admissions processes including application review and enrollment tracking, and oversee Canvas LMS administration and learner support. Partner with faculty, industry partners, and government agencies to ensure program relevance, while tracking budgets and generating impact reports for accountability. Work with the Teaching & Learning team to align certificate portfolios with digital economy talent development goals across Africa.
Required Qualifications
- Bachelor's degree
- Master's degree in Education, Higher Education Administration, Educational Technology, Business Administration, Project Management, Technology Management, Information Systems, Communications, or a related field
- Minimum of three years of progressively responsible experience in program management, online learning, professional education, continuing education, skills development, learner services, admissions, or related fields in Africa
- Experience supporting the delivery or administration of online learning programs, certificate programs, executive education, professional development, or technology talent development initiatives
- Demonstrated experience coordinating multiple projects, stakeholders, and operational activities simultaneously
- Experience working with learning management systems and digital learning technologies
- Experience working with universities, employers, government agencies, nonprofit organizations, or development partners in Africa
Desired Qualifications
- Master's degree preferred in Education, Higher Education Administration, Educational Technology, Business Administration, Project Management, Technology Management, Information Systems, Communications, or a related field
- Experience supporting the delivery or administration of online learning programs, certificate programs, executive education, professional development, or technology talent development initiatives
- Experience supporting admissions, enrollment management, learner engagement, or participant support functions
- Experience supporting externally funded programs
- An equivalent combination of education and experience may be considered
- A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered
- Strong program coordination and operational management skills
- Excellent organizational skills and attention to detail
- Understanding of online learning, professional education, digital skills development, credentialing ecosystems, and learner success practices
- Experience working with learning management systems and digital learning platforms
- Strong customer service and learner-support orientation
- Excellent communication and stakeholder engagement skills
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Strong problem-solving skills and a proactive approach to continuous improvement
- Comfort working with data, reporting systems, and technology-enabled processes
- Commitment to learner success, inclusion, collaboration, and continuous improvement
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