Program Manager
On-siteMilan, Lombardy, Italy
Job Summary
Lead and manage end-to-end Business Support Systems transformation programs from strategy through execution, defining roadmaps, milestones, and success criteria aligned with business objectives. Manage interdependencies across CRM, billing, and order management systems while driving Agile, Waterfall, or hybrid delivery models. Act as the primary point of contact for senior stakeholders, facilitating governance forums and steering committees to ensure seamless integration and organizational change adoption. Ensure smooth transitions from legacy systems to modern platforms while aligning outcomes with KPIs such as revenue growth and churn reduction. Requires 10–15+ years of telecom/IT experience with 5+ years in program management, including delivery of large-scale BSS initiatives. Bachelor's degree in Engineering, IT, or Telecommunications required.
Required Qualifications
- 10–15+ years of experience in telecom/IT
- at least 5+ years in program management
- Proven track record delivering large-scale BSS transformation programs in telecom
- Strong understanding of telecom architectures, including OSS/BSS ecosystems
- Experience with leading BSS platforms (e.g., Amdocs, Netcracker, Ericsson, Oracle, etc.)
- Expertise in program management methodologies (PMI, PRINCE2, Agile frameworks)
- Strong leadership and decision-making skills
- Excellent stakeholder and communication skills
- Deep understanding of telecom business processes (order-to-cash, trouble-to-resolve)
- Ability to travel
- Bachelor's degree in Engineering, IT, Telecommunications, or related field
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