Program Manager
On-siteDayton, Ohio, United States
Job Summary
Conduct quarterly customer business reviews and manage program needs to ensure product quality and timely delivery. Direct integration of customer requirements with cross-functional teams including engineering, manufacturing, and logistics. Manage account profit and margin performance while developing cost improvement programs to maximize gross profit. Mitigate business interruption risks and support the sales organization with strategic pricing initiatives and proposals. Coordinate quotation activities, new product launches, and contract reviews across departments. Maintain rolling product forecasts to manage capacity, backlog, and inventory issues. Serve as the escalation path for technical and commercial needs while acting as a customer advocate.
Required Qualifications
- Minimum of 3 years of Program, Project, or Account Management experience in a contract manufacturing environment
- Proven ability as a strong communicator and presenter
- Must have experience as a customer advocate and understand how to balance solutions between both the customer and organization
- Strong collaborative and interpersonal skills to work effectively with key cross functional disciplines including Engineering, Manufacturing, Sales and others
- Well-organized team leader capable of setting objectives, prioritizing activities, and leading cross functional teams
- Skilled in the development and implementation of program and project plans
- A good listener with outstanding oral and written communication and presentation skills
- Strong analytical skills and a disciplined approach
- Strong computer skills - Proficient in Microsoft Office and other appropriate project management tools
- Ability to travel up to 25 percent of the time
Desired Qualifications
- Experience in contract review, sales and customer service, negotiation and value added pricing preferred but not required
- Bachelor's degree in Business or a Technical discipline
- Program Management Certificate
- Knowledge of Exact/Macola or similar ERP software systems preferred but not required
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