Program Manager I
$60,770–$72,924 year
On-siteDenver, Colorado, United States
Job Summary
Recruit, hire, train, and supervise program staff while conducting regular coaching sessions and performance management reviews. Facilitate team meetings to coordinate services, share resources, and support professional development. Oversee daily program operations to ensure alignment with internal policies, funding requirements, and evidence-based practices such as Trauma-Informed Care and Support-Centered Housing. Monitor staff performance objectives and assist with onboarding, budget oversight, and grant reporting. Maintain accurate client records in EHR and HMIS systems, ensuring compliance with HIPAA and data integrity standards. Respond to service needs and collaborate with internal teams and external partners to coordinate care. Requires a Bachelor's degree, two years of management experience, and proficiency in data systems. Salary range $60,770–$72,924.
Required Qualifications
- Valid driver's license
- Must pass a Colorado Bureau of Investigation (CBI) background check
- Active certification in basic life support or able to obtain certification within 30 days of employment
- Bachelor's degree in human services, social work, psychology, counseling, international relations, or related field preferred
- Two years of management and supervisory experience preferred
- Demonstrated knowledge and experience in the fields of substance use treatment, mental health, and homelessness
- Experience working with chronically homeless individuals, particularly those with serious mental illness, substance use disorders, or complex barriers to engagement
- Proven program management and supervisory experience, including staff development and team leadership
- Familiarity with non-profit organizational management practices
- Understanding of basic accounting principles and their application in a program setting
- Working knowledge of HIPAA federal and state compliance requirements
- Knowledge of homeless issues and sensitivity to the needs of underserved populations
- Strong critical thinking and sound decision-making skills, with the ability to maintain confidentiality
- Excellent interpersonal, customer service, and assertive communication skills; high degree of emotional intelligence
- Effective oral and written communication skills; able to engage diverse audiences
- Ability to organize and prioritize multiple responsibilities and manage tasks independently
- Attention to detail and accuracy in data management and reporting
- Proficient in using office equipment and software, including Microsoft Word, Excel, PowerPoint, Office 365, email, and HR systems
- Skilled in negotiation and mediation, especially in high-stakes or sensitive situations
- Ability to work effectively in dynamic environments that may include interpersonal conflict or operational challenges
- Ability to foster and maintain a productive, inclusive team environment and retain high-performing staff
- Capacity to advocate and negotiate with professionalism while maintaining healthy boundaries
- Commitment to trauma-informed care, recovery-oriented, and client-centered service models
Desired Qualifications
- Education
- Experience may be substituted for education
- Must be able to read computer screens and printed documents
- Must be able to hear well enough to communicate with employees and others
- Standing/Walking
- Climbing/Stooping/Kneeling
- Lifting/Pulling/Pushing
- Finger/Grasping/Feeling
- Driving
- Valid driver's license and clean driving record
- Works primarily in a climate-controlled office environment with frequent interpersonal interactions
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