Program Manager I
$64,958–$72,259 year
On-siteKirkland, Washington, United States
Job Summary
Oversee daily program operations for a team of 4–5 housing case managers, providing direct supervision, hiring, training, scheduling, and evaluation. Manage client data entry, approve rental assistance payments, and ensure accurate documentation of expenditures and outcomes. Provide direct client support, advocacy, and crisis intervention while mediating problems as they arise. Coordinate the referral process with King County CEA, represent the program in community workgroups, and increase client involvement in advocacy. Maintain compliance with organizational and grant requirements, conduct regular audits of case notes, and ensure staff knowledge of housing and mental health resources. Work in-person at the agency location, occasionally attending evening or weekend shifts, and respond to time-sensitive requests for data corrections.
Required Qualifications
- Bachelor's degree in social services or a related field or commensurate experience in social services
- At least one year of experience in direct provision of social services, preferably with homeless people
- Ability to adapt and respond to different people and situations through a trauma-informed lens
- At least one year of supervision experience
- Must be able to work occasional evenings and weekends
- Experience or knowledge of mental illness, substance use disorders, and/or homeless services
- Knowledge and experience with crisis intervention
- Commitment to harm reduction and housing first program model
- Ability to work both independently and as a member of a team
- Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment
- Experience with Microsoft office suite of programs and related databases
- Must have a reliable means of communication (e.g. phone, voicemail service, email, etc.) at all times in which to be reached
- Support and uphold the mission, beliefs and values of the Coordinated Care Agency and the Archdiocesan Housing Authority
- Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
- Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations
- Criminal history background checks are required prior to employment
- Ability to obtain and maintain food handler's permit within 30 days of employment
Desired Qualifications
- Master's degree in Social Work or a related field
- Experience in social service administration and supervision
- Fluency in Spanish or other languages
- Valid Washington State Driver's License and meet conditions of agency driving policy
- Lived experience with homelessness, mental health, and/or substance use
- Previous work experience in programs that work with high-acuity clients
- CPR/First Aid training
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