Program Manager, Harmful Activity
$110,000–$145,000 year
On-siteBastrop, Texas, United States
Job Summary
Drive priorities, measures, and system health for harmful activity, and continuously improve execution. Set requirements and success criteria for detection and automation, and drive Product, Engineering, and Operations to improve coverage, precision, and enforcement quality at scale. Translate legal, policy, and technical constraints into practical requirements, workflows, controls, and escalation paths for cross-functional partners. Identify gaps in the current framework and drive enhancements to policies, procedures, controls, and workflows. Own escalations, quality assurance, and complex case patterns for residual volume, and use those signals to harden standards and automation over time. Align and drive Product, Engineering, Policy, Legal, and Operations partners to resolve dependencies, make decisions, and move critical work forward with clear accountable ownership. Build and maintain the documentation, guidance, and operating standards that embed consistent execution across the program. Monitor relevant regulatory developments, assess impact on the program, and ensure requirements stay accurate and executable. Track and report operational performance, risks, and improvement opportunities with clear recommendations for leadership.
Required Qualifications
- 5+ years in content integrity, safety operations, abuse operations, or related program roles supporting enforcement or risk programs at scale
- Experience owning or supporting program priorities, measures, and operational health for content or risk domains
- Working knowledge of harmful activity domains and how policy, legal, and technical constraints shape response
- Experience translating policy or legal requirements into practical workflows, controls, and escalation paths
- Experience working with automated or model-driven enforcement systems, including detection, classifiers, or policy automation
- Proven ability to drive cross-functional work with Product, Engineering, Policy, Legal, and Operations partners
- Strong analytical skills with experience using operational data to identify gaps, prioritize interventions, and track outcomes
- Clear written and verbal communication; able to brief leadership and document standards, decisions, and recommendations
- U.S. citizen or national
- U.S. lawful, permanent resident (aka green card holder)
- Refugee under 8 U.S.C. § 1157
- Asylee under 8 U.S.C. § 1158
- Eligible to obtain the required authorizations from the U.S. Department of State
Desired Qualifications
- Direct experience with harmful activity, integrity, or abuse programs at scale
- Experience setting requirements for detection, classifiers, or automation and partnering with Product or Engineering teams on outcomes
- Experience owning escalations, quality assurance, or residual case handling for enforcement programs
- Experience converting operational signals into product, process, or policy changes
- Exposure to integrity risks involving synthetic content, model misuse, or scaled manipulation
- Experience improving operating standards, documentation, and controls in a live program environment
- Background in high-scale consumer platforms, marketplaces, or technology products
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