Program Manager, GTM Systems
$235,000–$300,000 year
HybridNew York City, New York, United States or San Francisco, California, United States
Job Summary
Own cross-functional coordination across concurrent GTM systems programs, including CPQ, deployment tracking, account data quality, and compliance-driven process change. Prepare and run quarterly business reviews for GTM systems initiatives, driving decisions and follow-ups with operational leads across Sales, Customer Success, Revenue Operations, Deal Desk, and Business Technology. Translate between technical implementation detail and executive priorities to ensure alignment turns into action, while defining and tracking the business outcome each program exists to drive. Aggregate documentation, plans, and status views to keep cross-functional initiatives coherent, surfacing risks and dependencies early for resolution without direct authority.
Required Qualifications
- Hands-on experience with GTM processes at a software or technology company — lead-to-cash, quote-to-cash, renewal and expansion motions, or customer health
- Working understanding of how systems such as Salesforce, CPQ platforms, or customer success tools support those processes
- A track record of owning cross-functional alignment with senior stakeholders — running recurring business reviews, facilitating rooms with competing priorities, and driving decisions without direct authority
- Strong program management fundamentals: planning, tracking, dependency and risk management
- Clear written and verbal communication, with the ability to move between technical detail and executive summary depending on the audience
- Work effectively in fast-moving environments with high ambiguity, including where process doesn't exist yet
- Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience
- Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
- Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time
- Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
Desired Qualifications
- Excited about Anthropic's mission to develop AI that is safe and beneficial
- Experience with lead and campaign automation, CPQ implementations, or customer success and health-scoring programs (Gainsight or equivalent) at a software company
- Experience operating in a compliance-sensitive environment, such as SOX or IPO readiness
- Experience partnering closely with engineering or business technology teams on systems implementations, not only with business stakeholders
- Familiarity with the data models behind GTM systems, and comfort using data to diagnose whether a program is working
- Experience at a company that scaled significantly during your tenure
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