Program Manager
$77,200–$96,500 year
On-siteAlexandria, Virginia, United States
Job Summary
Conduct integrated operations across asset management, ServiceNow workflows, and RFID tracking systems to ensure full compliance with contract requirements and performance standards. Serve as the primary interface with USPTO OAS, OCIO, and stakeholders while leading oversight of all program personnel to maintain consistent, SLA-driven performance. Develop and implement the Quality Control Plan, manage risk mitigation, and ensure data integrity between physical assets and system records through validation and reconciliation processes. Oversee staffing, onboarding, and performance management of program personnel to support continuous process improvement and mission continuity.
Required Qualifications
- 8–12+ years federal program management experience
- Experience managing enterprise asset management or IT service environments
- Demonstrated experience with SLA-driven contracts
- Familiarity with ServiceNow environments, SLAs, and performance metrics
- Demonstrate excellent written and verbal communication in interpersonal exchanges
- Highly organized with great attention to detail
Desired Qualifications
- PMP certification
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