Program Manager
$60,000–$70,000 year
On-siteSt. Louis, Missouri, United States
Job Summary
Own the operational performance of a portfolio of locations by serving as the primary day-to-day contact for client needs, ensuring proactive communication and high satisfaction. Coordinate Quarterly Business Reviews with internal and external stakeholders to align on long-term goals, while analyzing key operational and usage metrics to identify trends and present strategic recommendations. Identify and support upsell and expansion opportunities within the client's portfolio, collaborating cross-functionally with Sales, Restaurant Partnerships, and Market Operations to exceed expectations. Manage hiring, training, and oversight of onsite support staff, and monitor account-level financial health including receivables and payables. Develop scalable processes that drive operational success. Available onsite daily, Monday-Friday, 9:00 am-5:00 pm, 40 hours/week.
Required Qualifications
- 4–6 years of experience in account management, operations, or multi-location client support ideally in a service, hospitality, or tech-enabled environment
- Must be authorized to work in the United States on a full-time basis
- Available to work ONSITE daily, Monday-Friday, between 9:00 am-5:00 pm, 40 hours/week
- Must be able to lift 50 lbs
Desired Qualifications
- Experience hiring, training, and managing staff, with a leadership style that's supportive, clear, and accountability-driven
- Comfortable in Excel and internal tools, and you use data to solve problems and drive improvements
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