Program Manager, Field Testing
$119,000–$140,000 year
HybridSan Diego, California, United States
Job Summary
Own all tester communications across the full test lifecycle, from onboarding and device distribution through weekly check-ins and test closure, with no day-to-day prompting required once the program rhythm is established. Run Centercode as the primary operator to configure activities, monitor daily feedback streams, triage issues, and maintain tester engagement. Identify trends across all feedback types and translate device or firmware-level issues into plain-language, customer-impact summaries ready for stakeholder consumption. Own hardware logistics end-to-end, including shipping label creation, tracking, cohort unit assignments, device returns, and post-test inspection. Produce weekly summary reports tracking tester participation, feedback trends, open issues, and progress against test objectives. Drive cross-functional issue resolution with Product, Hardware, Firmware, Software, MX, Legal, and Supply Chain. Own and continuously improve the operational processes and documentation that make each test more repeatable than the last, building toward a scalable Field Testing function.
Required Qualifications
- 3–5 years of experience in a program management, QA, or technical operations role at a consumer hardware or wearable technology company
- track record of running complex, multi-stakeholder programs independently
- Hands-on experience managing beta or field test participants end-to-end
- experience with confidential hardware logistics
- experience with structured feedback collection
- Centercode or equivalent platform experience
- Strong communicator who can write with precision for a nervous first-time tester
- ability to synthesize messy feedback into sharp, decision-ready insights for a senior stakeholder
- Highly organized, self-directed, and proactive
- High emotional intelligence and calm under pressure
- ability to manage tester frustration professionally
- ability to navigate cross-functional ambiguity without losing momentum
- preference for candidates based in San Francisco or San Diego
- expectation of 2–3 days per week in office
- U.S.-based hybrid role
Desired Qualifications
- Familiarity with hardware shipping logistics (FedEx/UPS Business)
- experience with wearables
- biometric data
- digital health products
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.