Program Manager-DOL
HybridWashington, District of Columbia, United States or Washington, United States
Job Summary
Lead day-to-day operations for DOL OCIO/ETA SWARAS, including O&M, moderate enhancements, security compliance, Tier 1-3 help desk, reporting, and database support. Manage Agile program and project management activities aligned to DOL OCIO BAS standards, SDLCM, and Government performance expectations. Coordinate with stakeholders, hosting providers, and vendors to maintain service continuity while overseeing SLA compliance for incidents, service requests, and escalation handling. Plan and execute transition-in, onboarding, staffing coverage, and 6 AM-8 PM ET surge support. Maintain customer-facing deliverables, meeting cadence, action items, metrics, dashboards, and executive reporting. Requires 8+ years of federal IT experience, DOL IT program support, and Public Trust suitability.
Required Qualifications
- 8+ years of federal IT program or project management experience, including application O&M, help desk, cybersecurity, or software sustainment programs
- Experience supporting Department of Labor IT programs
- Experience managing multi-application federal IT portfolios under FISMA Moderate and Agile SDLC frameworks
- Experience leading cross-functional teams including DevSecOps, DBA, ISSO, help desk, QA/testing, and reporting resources
- Experience with Jira, Confluence, SharePoint, Microsoft Teams, ServiceNow, status reporting, risk registers, quality control, and release coordination
- U.S. Citizenship
- ability to obtain and maintain DOL Public Trust suitability
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